Have questions? Click through the list below for answers to some of our most frequently asked questions (FAQs)


Enrollment and payment Expand Link

Who can enroll in ILC courses?   

Any student from around the world above the age of 14 may enroll in our courses, with no visa required.

How do I enroll in ILC courses?

If you are a current or returning TVO ILC student, your new student account has been created for you! Simply reset your password to activate your account 

For step-by-step instructions, visit the InfoHub.

If you are not currently registered in an Ontario high school, please enroll for TVO ILC courses from our Apply Now page and follow these three steps:

1. Create your student account to register with TVO ILC.

2. Complete application, upload required documentation and pay your applicable fee.

3. Once your application is approved, we’ll email you and you can start choosing courses.

Please note: If you are under the age of 20 and currently enrolled in an Ontario high school, you cannot enroll directly with TVO ILC. Please contact your school’s guidance department to inquire about enrollment.

How many courses can I take at one time?

You may apply for up to four courses at a time, to a maximum of eight courses. Should you wish to take more than eight courses with TVO ILC, please visit the Contact us page to discuss a customized workload.

I am an existing ILC student. Do I need to upload all my documentation each time I submit a new application?

No, applications and uploaded documents can be saved. You don’t have to re-apply and re-submit your documentation every time you enroll in a new course. 

Can I take pictures of my documentation instead of using a scanner?

Yes -- as long as the document images are clear and are a maximum combined file size of under 5 MB (JPEG or PDF format preferred). Remember to save the document images to your computer BEFORE uploading during online registration, to make it easier to insert the files.

Can I use a mobile device (i.e. smartphone) or tablet to register using the Online Registration service?

Unfortunately, you cannot use a mobile device or tablet to register online.

What if I am missing some of my supporting documentation? Can I still submit my online application and provide the missing documents later?

Incomplete applications can be saved and the required documentation added in a later session.

Once all documents have been uploaded, you may submit your application.

Please note: You must include ALL required documents before you can submit your online application. We cannot approve your application without them.

How will I know when I have been enrolled in a course?

You will receive an enrollment status confirmation email within five business days of submitting your application. In the interim, you can always check your enrollment status by logging into your student account .

How do I pay the non-refundable administration fee to TVO ILC?

Students can pay the fees through a number of methods:

  1. By Credit/Debit card through PayPal** - Note, you do not need to have or create a PayPal account to pay by credit/debit card.
  2. PayPal through your PayPal account
  3. Cash (in person at the TVO ILC Office)
  4. Certified Cheque (Mail or in person at the TVO ILC Office)

*When paying by cash or certified cheque, please select “other” as your method of payment on the checkout page

* When paying by PayPal or by Credit/Debit Card through PayPal, please select “PayPal” as your method of payment on the checkout page.

Course timelines Expand Link

How quickly can I complete a TVO ILC course?

At TVO ILC, we design our courses based on 110 hours of instruction. Many students are able to complete a course in five months - some are faster, some take longer. Completion time really depends on how much time you are able to devote to your online learning. 

How long am I given to complete a TVO ILC course?

You have 10 months after the date of enrollment to complete all the requirements to earn your credit. All unit work, final test and culminating activity (where part of the course) must be completed by the course deadline.

What will happen if I don’t complete my course by the 10-month deadline date?

If you do not fully complete the course by the final deadline, you will be required to re-enroll in the course to earn the credit, unless there are special circumstances. You can contact a member of our TVO ILC Team to review your specific situation.

Can I transfer to another course?  

It is possible to transfer to another course if you submit your request within the first 30 days of your course start date and you haven’t submitted your first assignment for marking.  

Can I withdraw from a course?  

You can withdraw from a course at any time; however, we do not provide refunds. The withdrawal may be reflected on the transcript of students enrolled in the Ontario education system.  You should clarify impact prior to choosing to withdraw from a course.

How do I access my courses?  

If you log in through the TVO ILC Portal

  1. From your main dashboard, go to your academic snapshot. 
  2. Click on your course from the list. This will take you to your course homepage.  

If you log in through MyILC: 

Click on the My Courses tab to select the course you want.  
 


Course delivery Expand Link

How are TVO ILC courses delivered?

Courses are provided in one of three formats: Online 2.0 (online interactive with choice), Online  1.0 (online interactive) or PDF.


Unit submissions and evaluations Expand Link

How can I get help with my course work?

Although TVO ILC promotes an independent learning model you are not alone in your learning!

If you need help with your course(s) you may access academic support from Ontario-certified teachers. Send and email to teacher@tvo.org, a member of our team will be happy to assist.  Be sure to include your student number and course code with your request.

For general or technical help,  send an email to ilc@tvo.org, a member of our team will be happy to assist. 

If you are taking a Grade 9 or 10 Math course, you can also access free unlimited online 1-on-1 tutoring with an Ontario Certified Teacher through TVO Mathify. You simply need to register with your OEN number.

How do I submit my unit work?

You will access, complete and submit your course work online. You can visit the FAQ's on how to do this when you are in your course.  

How is the final mark for a course determined?

That depends on the type of course you are enrolled in:

  • Online 2.0 format: Unit evaluations = 70% of your final course mark; culminating activity* + final test = 30% of your final course mark.             
  • Online 1.0 format: Unit evaluations = 70% of your final course mark; final test = 30% of your final course mark                
  • PDF : Unit evaluations = 70% of your final course mark; final test = 30% of your final course mark

* Please note: In order to progress to the final test, you must receive a passing mark on the culminating activity. The culminating activity is a     final assignment that requires you to apply learning from the entire course.

What happens if I do not earn a passing mark on an assignment? 

If you are completing a course through MyILC, you will have the opportunity to complete a second attempt at the assignment.  All other students can move onto the next unit.  In either case, we recommend you review your teacher’s feedback and incorporate it into further assignments. This enables you the opportunity to use the assessment and notes to improve on future coursework.  

All students must still pass the course to earn their credit. 

Final test Expand Link

Do I need to write and pass the final test?

Yes. The two-hour final test is a required component of the course. You must pass the final test with a mark of 50 per cent or higher to earn the credit.

Where do I write my final test?

If you live within Toronto, Ontario you will write the final test at the TVO ILC Test Centre (near Yonge & Eglinton).

If you reside outside of Toronto, you will write your test  at an official TVO ILC test centre or in your community with a nominated test supervisor. To determine which option applies to you, please send an email to ilc@tvo.org

Special learning needs Expand Link

Does TVO ILC provide accommodations to support my special learning needs?

Yes, TVO ILC can provide accommodations for final tests. Information about accommodations and documentation requirements can be found in the Special considerations section

Earning the Ontario Secondary School Diploma (OSSD) Expand Link

Can I earn my Ontario Secondary School Diploma with TVO ILC?

Yes!  As the Ontario Ministry of Education's digital learning partner, TVO ILC is an official, publicly funded, non-profit provider of the Ontario Secondary School Diploma. 

Do Ontario post-secondary institutions accept TVO ILC credits toward admission into their programs?

Yes! As the Ontario Ministry of Education's digital learning partner, TVO ILC is an official, publicly funded, non-profit provider of the Ontario Secondary School Diploma. We are recognized by all Ontario post-secondary institutions. In fact, many colleges and universities will recommend TVO ILC to students who need to upgrade credentials. We encourage you to contact each post-secondary institution directly to learn more about their admission requirements.

How do I obtain my OSSD from TVO ILC?

After you have completed all of your required credits, a Diploma Assessment will be conducted to confirm that you have earned your diploma. TVO ILC will then provide one final transcript that shows all of your earned credits. In addition, we will provide you with an official Ontario Secondary School Diploma (OSSD), issued by the Ontario Ministry of Education and signed by the TVO ILC school principal.

Can I earn TVO ILC credits and still have my diploma issued by my home high school?

If you take less than five (5) TVO ILC credits, have  met all OSSD requirements,  and have been out of regular school less than five (5) years, you can and should take your credits back to your previous school to update your transcript and to issue your diploma. 

Education documents Expand Link

What if I require official education documents?  

You can request midterm reports, transcripts, credit counselling summaries, or certificates of completion through the TVO ILC Portal. Simply login and use the drop down menu to make your request.



Still have questions?

Please visit the Contact us page to get in touch -- we’ll get you an answer quickly!